Training Standard/5352 Communicate in the Workplace

Official standard. This page transcribes or closely follows an official Skilled Trades Ontario, Electrical Safety Authority, or IATSE document. It is provided for reference and convenience only — it is not the authoritative record. Always confirm current requirements against the original source or Skilled Trades Ontario.

Skill Set 5352.0 from the Training Standard.

General Performance Objective

Communicate in the workplace by communicating orally, communicating in writing, communicating by graphics, communicating by computer, communicating by mechanical and electronic devices, communicating by hand signals, building and maintaining interpersonal relationships, presenting a professional image, and coaching and mentoring co-workers, according to regulatory requirements, codes, job requirements, site conditions, international hand signal standards, manufacturers' recommendations and specifications, business etiquette, netiquette, workplace standards, company policies and procedures, and safety requirements.

Skills

5352.01 Communicate orally

Speaking clearly and concisely, listening attentively, seeking validation of the conversation to ensure understanding, conveying and summarizing information accurately, and engaging in constructive feedback.

5352.02 Communicate in writing

Including correspondence, memoranda, work and change orders, project reports, check-off forms/sheets, proposals, estimates, and accident forms, by writing clearly and concisely, interpreting and verifying details, editing correspondence/documentation, and checking for appropriate language usage, completeness, and accuracy.

5352.03 Communicate by graphics

Including sketches, construction drawings, three-dimensional models, and presentation media, by checking for thoroughness and understanding.

5352.04 Communicate by computer

Including software and peripheral equipment, by using keyboards, touch screens, Internet, e-mail, scanners, and printers, verifying that instructions and procedures are conveyed accurately and efficiently.

5352.05 Communicate by mechanical and electronic devices

Including public address systems, telephones, pagers, radios, and wireless devices, ensuring clear, concise, and accurate instructions and procedures are conveyed safely and efficiently.

5352.06 Communicate by hand signals

So that information is given and received in full view and on a timely basis, according to international hand signal standards.

5352.07 Build and maintain interpersonal relationships

Networking, maintaining confidentiality, respecting others, collaborating, consulting, participating at meetings, demonstrating availability, utilizing conflict resolution and problem-solving methodologies, recognizing and respecting the chain of authority on the job site, and obtaining approvals from clients.

5352.08 Present a professional image

Wearing apparel according to location/event, maintaining clean clothing, and following a hygiene regimen so that personal appearance and hygiene are not offensive to clients or co-workers.

5352.09 Coach and mentor co-workers

Demonstrating and/or explaining workplace practices, procedures, and requirements; promoting company policies and procedures; assessing workplace performance and progress; and ensuring timely feedback is provided.

Source: Apprenticeship Training Standard, Skill Set 5352.0, pp.20–22